Guest Relations Officer (GRO) - Staff Front Office

Join 80 Proof Ultra in beautiful Bali as a Guest Relations Officer (GRO) - Staff Front Office and become the face of exceptional hospitality. In this dynamic role, you will ensure every guest enjoys a seamless, memorable experience from check-in to check-out. You'll be the first point of contact for guests, handling inquiries with a warm and professional demeanor. Using tools like PMS (Property Management System) and CRM (Customer Relationship Management), you'll manage reservations, check-ins, and check-outs efficiently. This role is perfect for someone with at least 2 years of experience in hospitality or a related field, who is passionate about delivering top-notch service.

At 80 Proof Ultra, we pride ourselves on creating unforgettable experiences for our guests. Located in the heart of Bali, our hotel offers a blend of luxury and comfort, making it an ideal place to work. You'll be part of a team that values innovation, teamwork, and a commitment to excellence. This is your chance to make a difference in the lives of our guests and grow your career in the vibrant world of hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests at check-in and check-out, ensuring a warm and professional welcome.
• Handle guest inquiries and resolve issues promptly and courteously.
• Manage room assignments and ensure guest comfort and satisfaction.
• Update guest information in the PMS and CRM systems accurately.
• Coordinate with housekeeping and other departments to ensure smooth guest experiences.
• Maintain a high standard of cleanliness and organization in the front office area.
• Provide excellent customer service and go above and beyond to exceed guest expectations.
• Participate in team meetings and contribute to the continuous improvement of front office operations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in hospitality, front office, or customer service roles.
• Familiarity with PMS and CRM systems, such as Guestline or Cezanne.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluent in English, with basic knowledge of Bahasa Indonesia.
• Professional demeanor and a passion for delivering exceptional guest experiences.
• Valid ID and work permit (if applicable).

🛠️ Keahlian

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