Account Manager - Internet Service Provider (Medan Region)

Join PT Integra Kreasitama Solusindo as an Account Manager in Medan and drive the growth of our Internet Service Provider (ISP) and System Integration solutions. This is a strategic, results-oriented role where you will cultivate and expand client relationships, ensuring our solutions meet and exceed their needs. Our company, a trusted name in Medan's tech landscape, is seeking a dynamic professional to lead our client engagement efforts.

As an Account Manager, you will be at the heart of our operations, managing key accounts and fostering long-term partnerships. Daily, you'll interact with clients, understand their business challenges, and tailor our ISP and system integration services to deliver measurable results. This role offers a unique opportunity to grow within a company that values innovation and client satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage and grow key client accounts, ensuring high satisfaction and retention rates.
• Develop and implement strategies to increase client engagement and loyalty.
• Monitor client performance and provide regular reports to the management team.
• Coordinate with the sales, technical, and support teams to deliver seamless service.
• Identify upsell and cross-sell opportunities to enhance client value.
• Build and maintain strong relationships with clients through regular communication and personalized service.
• Stay updated with industry trends and best practices to continuously improve service offerings.
• Represent the company at client meetings and events to strengthen business relationships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in account management, sales, or client services in the ISP or IT industry.
• Proven track record of achieving sales targets and growing client portfolios.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Strong analytical skills to evaluate client needs and propose tailored solutions.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with ISP billing systems and customer service platforms.
• Ability to work independently and manage multiple client accounts simultaneously.

🛠️ Keahlian

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